FREQUENTLY ASKED QUESTIONS
I PLACED MY ORDER, WHAT'S NEXT?
Upon successfully placing your order and confirming the payment, you can expect to receive two emails from us. The first email will be sent immediately and will contain the invoice. The second email, which will follow shortly, will provide you with comprehensive login details and instructions.
In the event that you do not find these emails in your primary inbox, we kindly ask that you check your spam or junk folder.
Please note that, in rare instances, it may take up to a maximum of 8 hours for your order to be delivered.
I DIDN'T RECEIVE MY ORDER YET.
If you have placed an order and have not received the email containing your login details within a maximum of 8 hours, we kindly request that you first check your spam or junk folder.
If the email remains elusive, please do not hesitate to reach out to us via the following contact information:
2- Email : [email protected]
HOW TO SETUP MY ACCOUNT?
To setup your account properly, please visit our INSTALLATION GUIDE
HOW MANY DEVICES I CAN USE AT THE SAME TIME?
Our service provides one account per device. However, should you require multiple connections, we offer the option to select up to 3 devices. In such cases, you will receive separate account details for each additional device.
WHAT CHANNELS ARE INCLUDED IN YOUR SERVICE??
We offer US, UK, CANADA, EUROPE and Worldwide local channels However, we DO NOT offer INDIAN Channels.
DOES YOUR PLANS CONTAINS ADULT CHANNELS?
NO, We do not offer adult content channels.
SHOULD I USE A VPN WITH YOUR SERVICE?
NO, We do not advise its use unless you possess a clear understanding of its proper application, as improper usage may result in permanent account suspension. It is permissible to utilize this feature solely upon receiving guidance from our customer service.
DO YOU OFFER REFUNDS?
Certainly, refunds are available under specific conditions. For detailed information regarding our refund policy, please refer to the following link: https://smartsiptv.shop/refund_returns/
WHAT IS REQUIRED TO ENJOY OUR SERVICE?
* Any Brand of Smart TV or Android/Apple Device or Firestick or Magbox(all types), Nvidia Shield, Smartphones or Computer/PC;
* You also require internet connection (with up to 50 Mbytes) connected to your device.
IS THERE ANY PHYSICAL INSTALLTION I,E SATELLITE DISH? OR CABLING?
No physical installation is necessary. Upon subscribing, you will receive straightforward setup instructions via email.
The setup instructions, along with your login details, will be automatically delivered to your email inbox.
AM I SIGNED UP TO A CONTRACT?
No, when you purchase your IPTV subscription from us, you have the liberty to utilize the service for the duration of the purchased period. If you opt not to renew your subscription or discontinue using our service, you are free to do so at your discretion.
WHAT GUARANTEE DO YOU OFFER?
We assure a 99% uptime guarantee for our service, which remains accessible 24/7/365.
In the event of any issues, please do not hesitate to reach out to us, and you can typically expect a response within one hour or less during our working hours.
